Date: 2026-05-05 to 2026-05-07
Location: Las Vegas, USA
Type: Conference
Website: servicenow.com
What Is ServiceNow Knowledge 2026?
ServiceNow Knowledge 2026 is the flagship annual conference hosted by ServiceNow, the enterprise cloud computing company known for its IT service management (ITSM) and workflow automation platforms. Scheduled for May 5–7, 2026, in Las Vegas, this event brings together the entire ServiceNow ecosystem—from developers and IT leaders to business executives and partners—for three days of keynotes, breakout sessions, and networking.
The central theme for Knowledge 2026 is “putting AI to work,” with a strong emphasis on agentic AI. This reflects ServiceNow’s strategic pivot toward embedding autonomous, intelligent agents into enterprise workflows. The conference aims to showcase how organizations can move beyond experimental AI deployments to production-ready systems that automate complex business processes, reduce manual effort, and drive measurable outcomes. With over 1,000 breakout sessions on AI-driven enterprise transformation and workflow automation, Knowledge 2026 positions itself as a critical gathering for anyone evaluating the practical, scalable application of AI in the enterprise.
Why It Matters for AI Professionals
For AI professionals, ServiceNow Knowledge 2026 offers a rare opportunity to see how agentic AI is being operationalized at scale within one of the world’s largest enterprise platforms. Rather than focusing on theoretical models or research breakthroughs, the conference zeroes in on deployment, integration, and governance—the very challenges that define real-world AI success. Attendees will gain insight into how ServiceNow’s platform is evolving to support autonomous decision-making, natural language interactions, and cross-departmental automation.
This event matters because it bridges the gap between AI capabilities and enterprise readiness. Sessions will likely cover how to design, test, and monitor AI agents in production environments, as well as how to align AI initiatives with compliance, security, and business objectives. For professionals tasked with building or managing AI systems inside large organizations, Knowledge 2026 provides concrete case studies and technical roadmaps that are difficult to find at more research-oriented conferences.
What to Expect
ServiceNow Knowledge 2026 will feature a packed agenda organized around AI-driven enterprise transformation and workflow automation. Key highlights include:
- Keynote presentations from ServiceNow CEO Bill McDermott, who will outline the company’s strategic vision for agentic AI, and actor and entrepreneur Idris Elba, whose keynote will bring a broader perspective on technology and innovation.
- Over 1,000 breakout sessions covering topics such as AI agent development, intelligent automation, IT operations, customer service workflows, and AI governance.
- Deep dives into agentic AI, including how autonomous agents can handle tasks like incident resolution, employee onboarding, and procurement approvals without human intervention.
- Hands-on labs and demos where attendees can explore the latest ServiceNow features and build prototype workflows.
- Networking opportunities with ServiceNow product teams, partners, and peers from across industries.
Who Should Attend
ServiceNow Knowledge 2026 is designed for a broad professional audience, but it is especially relevant for AI engineers and architects who need to understand how to integrate agentic AI into existing enterprise systems. IT leaders and CIOs evaluating automation platforms will find strategic insights, while developers and technical practitioners can attend deep-dive sessions on APIs, low-code tools, and AI model deployment. Business process owners and digital transformation officers will also benefit from sessions focused on ROI, change management, and workflow redesign. The conference is equally valuable for ServiceNow partners and consultants looking to align their offerings with the platform’s AI roadmap.
How to Register
Registration for ServiceNow Knowledge 2026 is available through the official event website. Pricing details and early-bird discounts are to be announced. To secure your spot and stay updated on session announcements, speaker additions, and registration deadlines, visit the official event page at servicenow.com/events/knowledge.html.
